Work With Your 24-hour Monitoring Agents
Whenever your home alarm system in Portland goes off, your round-the-clock monitoring professionals will instantly act. Their first step is to confirm your alarm, and that involves reaching out to you. The protocol they abide by is dependent on the kind of emergency. To illustrate, when a medical emergency is initiated, a single attempt will be made to reach you before assistance is deployed. In the event of a burglary alarm - the most typical kind of alarm - a monitoring agent will abide by these procedures to get in touch with you:
- An attempt will be made to reach you through the touchscreen interface. You will usually be required to supply a passcode.
- If that attempt isn’t successful, a call is made to your principal contact number.
- An alternate number or your first contact person is attempted next.
- If there still isn’t an answer, area law enforcement officers are deployed.
- Your monitoring professionals will attempt to reach you again once emergency personnel are notified.
If you're not able to communicate with the monitoring team, that’s OK. Help will still be deployed even when you're not able to confirm the emergency.
Get protection for any emergency with a Vivint home alarm system in Portland
Get prepared for any emergency with a modern home alarm system in Portland from Vivint. Contact (503) 213-9485 to begin the customization of your home’s defense today.